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Returns & Warranty

Change of Mind Returns

If you change your mind, you can return your order to us as per the conditions listed below. So if for whatever reason you’re not happy with your purchase, just email our customer service team at [email protected] and our friendly customer service team will get back to you. All we ask is the product is unused and the packaging is unopened. Once we receive your products back at our store will organize a refund or exchange.


  • Product must be returned, and arrive back in new condition with original box, packaging and contents.
  • On return, your products will be inspected, please ensure that you take adequate measures to return items as new, as re-postage will be at your expense.
  • You must contact us before returning anything, and obtain a return authorization.
  • All shipping costs are at the expense of the customer.
  • 30 day return policy starts from the invoice date of your order.

Faulty Goods

If you think there is a fault with an item that you received, please contact us immediately. If it is an electrical item and you wish to make a claim under warranty please read our Warranty information below, you are entitled to a replacement or refund as per the manufacturer’s warranty conditions. Please choose your cosmetics carefully as once they are open they cannot be refunded or exchanged.

Goods lost or damaged in transit

Here at Salon Direct Hair and Beauty Supplies we do our best to make sure your goods arrive on time and in good condition. Please contact contact our friendly team at [email protected] if you have any issues with your goods once received.

Product Warranties

Product warranties are held with the manufactures with a minimum 12 months. If you need to have an electrical item repaired, whilst it is under the warranty period, Salon Direct Hair and Beauty Supplies will cover the shipping charges involved to and from the manufacturer. The cost in returning the item to us so that we can do this will be at your expense. In some cases you will need to deal directly with the brand or manufacturer, in which case we will provide you with all necessary contact details.

Use and disclosure of your personal information

Your personal information, including your email address, will be used for two primary purposes:

  • to ensure the proper functioning of the Website; and
  • to assist us with our marketing, planning and product development.

We will not use or disclose (or permit the use or disclosure of) personal information that could be used to identify an individual member in any circumstances except:

  • to ensure the proper functioning of our business and the Website in relation to the person in question (for example, to confirm your acceptance of our Terms of Use, or to seek your views on the operation of the Salon Direct Hair and Beauty Supplies business and the Website in order to improve it);
  • to communicate promotional offers and special events to you;
  • to avoid risks to health and safety of an individual or society at large;
  • where the law requires us, or authorises us to do so; or
  • where you have given express consent to us for a prescribed purpose.

We will not sell, distribute, rent, licence, disclose, share or pass your personal information onto any third parties, other than a business entity that is corporately related to us, or who are contracted to us to keep the information confidential whether subject to a statute or a scheme which imposes similar restrictions to the National Privacy Principles contained in the Privacy Act 1988 (Cth) regarding the handling of personal information.

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